Terms of Service

1. Acceptance of Terms

By accessing or using the website of LITONG ("we," "our," or "us") at silan.elec-distributor.com or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and customers who access or use our services.

2. Company Information

LITONG is an authorized Tier-1 distributor of Silan Microelectronics products. We operate local warehouses and sales offices in 12 countries worldwide.

3. Product Information and Authenticity

3.1 Authorized Distributor Status

LITONG is an officially authorized Tier-1 distributor of Silan Microelectronics products. All products sold are:

• 100% genuine Silan products
• Sourced directly from Silan Microelectronics or authorized channels
• Covered by Silan's standard warranty
• Eligible for Silan technical support

3.2 Product Descriptions

We make every effort to display accurate product information, including:

• Technical specifications
• Product images
• Availability status
• Pricing information

However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.

4. Ordering and Pricing

4.1 Quotations

All quotations provided by LITONG are:

• Valid for 30 days unless otherwise specified
• Subject to product availability
• Based on the quantity and specifications requested
• Subject to our standard terms and conditions

4.2 Pricing

All prices are:

• Quoted in the currency specified (USD, EUR, etc.)
• Exclusive of applicable taxes, duties, and shipping costs
• Subject to change without prior notice
• Confirmed at the time of order acceptance

4.3 Order Acceptance

An order is considered accepted when:

• We issue a formal order confirmation
• Payment is received (for prepay orders)
• Credit approval is completed (for Net 30 terms)

5. Payment Terms

5.1 Accepted Payment Methods

• Credit Card (Visa, MasterCard, American Express)
• Wire Transfer / Bank Transfer
• Net 30 Terms (approved commercial accounts only)
• PayPal (for orders under $5,000)

5.2 Payment Terms

• New Customers: Full payment or 50% deposit may be required
• Net 30 Accounts: Payment due within 30 days of invoice date
• Late Payments: Subject to 1.5% monthly service charge
• Credit Holds: Orders may be held if account is past due

5.3 Taxes and Duties

Customer is responsible for:

• All applicable sales, use, and excise taxes
• Import duties and customs fees
• VAT or GST where applicable

6. Shipping and Delivery

6.1 Shipping Methods

We offer various shipping options:

• Local Delivery: 24-48 hours from local warehouses
• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Same-Day Pickup: Available at select locations

6.2 Delivery Terms

• Delivery dates are estimates and not guaranteed
• Risk of loss transfers to customer upon delivery
• Customer must inspect goods upon receipt
• Concealed damage claims must be filed within 5 days

6.3 Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to: natural disasters, acts of government, pandemics, supplier shortages, or transportation disruptions.

7. Returns and Refunds

7.1 Return Policy

Products may be returned under the following conditions:

• Defective Products: Return within 30 days of delivery
• Incorrect Items: Return within 14 days of delivery
• Stock Rotation: Authorized returns within 90 days (restocking fees apply)

7.2 Non-Returnable Items

The following cannot be returned:

• Products damaged by customer misuse
• Custom or special order items
• Products with broken seals or packaging
• Items beyond the return period

7.3 Return Process

1. Contact customer service for Return Authorization (RA) number
2. Package items securely in original packaging
3. Include RA number on package and documentation
4. Ship to designated return facility

8. Warranty

8.1 Manufacturer Warranty

All Silan products are covered by Silan Microelectronics' standard warranty:

• 12 months from date of shipment
• Covers manufacturing defects
• Does not cover damage from misuse, abuse, or unauthorized modification

8.2 Warranty Claims

To make a warranty claim:

• Contact our technical support team
• Provide proof of purchase
• Describe the defect in detail
• Return defective products if requested

8.3 Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for:

• Consequential or incidental damages
• Lost profits or revenue
• Damage to other equipment or property

9. Intellectual Property

9.1 Ownership

All content on this website, including text, graphics, logos, and images, is the property of LITONG or its licensors and is protected by copyright and trademark laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view website content
• Download product datasheets for evaluation
• Print pages for personal reference

9.3 Restrictions

You may not:

• Reproduce, distribute, or modify website content without permission
• Use our trademarks without written consent
• Scrape or data mine our website
• Use content for competitive purposes

10. Account Registration

10.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Accept responsibility for activities under your account

10.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these terms
• Engage in fraudulent activity
• Fail to make timely payments
• Remain inactive for extended periods

11. Prohibited Activities

When using our website and services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code or malware
• Attempt to gain unauthorized access to systems
• Interfere with other users' access
• Submit false or misleading information
• Engage in fraudulent orders or payment

12. Governing Law and Dispute Resolution

12.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these terms shall be resolved through:

1. Negotiation: Good faith negotiation between parties
2. Mediation: Non-binding mediation if negotiation fails
3. Arbitration: Binding arbitration in Los Angeles, California

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

13. Limitation of Liability

To the maximum extent permitted by law:

• We provide our services "as is" without warranties of any kind
• Our total liability shall not exceed the amount paid for the specific product or service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party products or services

14. Indemnification

You agree to indemnify and hold harmless LITONG, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our website or services
• Your violation of these terms
• Your violation of any third-party rights
• Your negligence or willful misconduct

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the revised terms.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and LITONG regarding the use of our website and services.

18. Contact Information

If you have questions about these Terms of Service, please contact us: