Privacy Policy

1. Introduction

LITONG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silan.elec-distributor.com or use our services.

As an authorized Silan distributor operating in 12 countries, we handle personal data in compliance with applicable data protection laws including GDPR (EU), CCPA (California), and other regional regulations.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or place an order
• Register for an account
• Subscribe to our newsletter
• Contact our support team
• Apply for Net 30 payment terms

This information may include:

• Name, job title, and company name
• Contact information (email, phone, address)
• Billing and shipping information
• Business registration details
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent
• Referring website or search terms
• Geographic location (country/region level)

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and billing
• Customer Support: To respond to your inquiries and provide technical assistance
• Account Management: To manage your account and maintain business records
• Marketing: To send product updates, newsletters, and promotional offers (with consent)
• Website Improvement: To analyze usage patterns and improve our website experience
• Legal Compliance: To comply with applicable laws, regulations, and industry standards
• Fraud Prevention: To detect and prevent fraudulent transactions

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with shipping, payment processing, and IT services
• Silan Microelectronics: For warranty registration, technical support, and product authenticity verification
• Legal Authorities: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request limitation of data processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@silan-distributor.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Personalize content and recommendations
• Measure advertising effectiveness

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. International Data Transfers

As a global distributor with warehouses in 12 countries, your data may be transferred to and processed in:

• United States
• Germany
• India
• Japan
• Other countries where we operate

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where required.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

Typically, we retain business records for 7 years in accordance with accounting and tax requirements.

10. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: